Support
Support

After-sale service/ Warranty


    Thank you for purchasing a Weltool product - we hope you love it. Please know that we stand behind our products 100%. Weltool warrants its products to be free of defects for a lifetime of use. We will repair any light device which is found to be defective under normal use.

From the date of sale (the serial number on the Lights body can show the date), the limited warranty for LED products is 5 years, and the warranty for LEP products is 2 years.


The above free warranty does not cover any damages or failure caused by:

  • Problems caused by alteration, misuse, abuse, or unreasonable
  • Battery leakage , improper operation or using poor quality battery
  • The products do not purchase from Weltool directly or its authorized dealers or other illegal way
  • Broken lens caused by external force
  • Lamp, switch runs out of its lifespan
  • rubber cap, O ring's naturally aging
  • normal wear and tea, imprinting, or color finishes
  • Other problems caused by improper operation
  • Discontinued products


    If Weltool products don't work because of your improper operation, we can provide paid maintenance. Labor is free but we will charge for parts. The total repair fee is assessed according to the cost of the replaced materials. Freight should be paid by customers.

This limited lifetime warranty also excludes batteries, chargers, switches and electronics.

This limited lifetime warranty also excludes batteries, chargers, switches and electronics.

Please complete and submit the application ahead with a detailed description of the issue and the serialized number of your product. Please do not send us anything without contacting us first. You will receive a reply from us after our commitment.


    Please note the warranty process may take 3-4 weeks to process and 2-3 months if a repair is required.


    THIS IS THE ONLY WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARE EXPRESSLY DISCLAIMED EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW.




*For more information, please contact : service@weltool.com